Employment Opportunities

Current employment openings are listed on this page when positions are available. We also offer unpaid internship opportunities, and volunteer opportunities.

We are currently hiring a full time School and Community Programs Coordinator and a part-time Guest Experience Associate.

School & Community Programs Coordinator

Reports to: Public Engagement Manager
FLSA Status: Exempt
Salary: $35,568

Summary:
• Under the guidance of the Public Engagement Manager, the School & Community Programs Coordinator plans, implements and oversees the daily operation of the Museum’s programs for schools and community organizations.

Essential Functions:
• Uphold the highest quality of customer service at the Museum and in the community to enhance the overall guest educational experience
• Be conversant in the Museum’s mission, exhibits, programs, and events to enhance the guest experience
• Under the guidance of the Director of Public Engagement and Public Engagement Manager and with assistance from the Teacher Continuing Education Coordinator, analyze, design, develop, implement, and evaluate all school and community programs to ensure that they meet state science standards and/or other compliance requirements (when applicable), the Museum’s mission and vision, and the needs of the Museum’s target audiences
• Under the guidance of the Public Engagement Manager, cultivate and nurture relationships with schools and community organizations to determine program analysis, design, development, implementation and evaluation and to expand Museum audiences
• Work with Public Engagement Manager to develop and manage the annual budget for schools and community programs
• Work with the Program Associate to administer registration process of school and community programs

Secondary Functions:
• As needed, work with Exhibits Director to provide educational content for permanent and temporary exhibits
• Work with Public Engagement Manager and Director of Communications to design and implement school and community program marketing plans
• Assist the Director of Human Resources and Public Engagement Manager with the interview, selection, orientation and training of paid and unpaid formal education positions
• In conjunction with the Public Engagement Manager, provide unpaid formal education interns with educational opportunities, assist with projects/goal setting and evaluate progress and end-of-program evaluation
• Work with the Teacher Continuing Education Coordinator to implement professional development courses for educators, paraprofessionals and administrators

Additional Functions:
• Assist the Special Events & Programs Coordinator, Gallery Learning Experience Coordinator, and the Scout & Camp Coordinator in planning and implementing special programs and events, including the supervision of volunteers

• Collaborate with the Director of Development, the Director of Public Engagement and Public Engagement Manager to assist with grant applications/proposals to fund programs
• Under the guidance of the Public Engagement Manager, work with Program Associate to manage the grant funded programs
• As needed, assist with the care and maintenance of the Museum’s live animal collection
• Assist Gallery Learning Experience Coordinator oversee the care and maintenance of the Education collection of specimens and program-related resources

Required Education and Experience:
• Bachelor’s degree in education, science or a natural history related field
• Minimum of two years education-related experience
• One year of managerial or demonstrated leadership experience
• Experience handling and caring for a variety of live animals

Minimum Qualifications:
• Knowledge of natural history and/or science fields
• Demonstrated experience with ADDIE model
• Excellent communications skills
• Proficient in the use of Microsoft Office suite applications
• First aid, CPR and AED certified or willingness to become certified

Schedule:
• This is a full-time position defined by DMNH as 37.5 work hours per week, exclusive of a 30-minute unpaid lunch period. The schedule for this position is determined by the workload and varies to accommodate daytime, evening and/or weekend special events, programming and/or projects.

Qualified candidates are invited to email their cover letter and resume to treed@delmnh.org, fax to the attention of Terri Reed at 302-658-2610, or submit to Delaware Museum of Natural History, ATTN: Human Resources, P.O. Box 3937, Wilmington, Delaware 19807. Deadline for submission is Monday February 3, 2020.

Guest Experience Associate

Probationary Rate:  $10.00/hour

Training complete rate: $12.00/hour

Reports to: Guest Experience Manager

FLSA status:  Hourly/Non-exempt

Summary:

  • Under the supervision of the Guest Experience Manager, the Guest Experience Associate assists with the day-to-day operation of the Guest Experience Department and leads a variety of educational, science-based programs for group tours.

Essential Functions

Guest Experience Operations:

  • Uphold the highest quality of customer service to enhance the overall visitor experience by greeting and orienting visitors, processing admissions, education, driving membership and Museum Store sales, as well as any other customer service focused initiative
  • Be conversant in the Museum’s mission, exhibits, programs and events to enhance the visitor experience
  • Execute opportunities to share information with visitors including providing impromptu tours, pop-up science programs, and other informal education initiatives
  • Assist with the logistics of programs and compliance with safety practices when needed
  • Proficient knowledge of the point of sale system
  • Responsible for regular walk-throughs to ensure public areas, including outside patio and picnic areas, are safe, presentable, functioning, and welcoming to visitors and resolve issues
  • As needed complete incident reports for visitor or staff injury or illness and/or contact emergency services
  • Assist with Museum’s guest reception. All appointments, telephone calls, deliveries are to be delegated correctly, respectfully and timely

Education/Public Programming:

  • Support Education by leading educational, science-based programs and tours in an engaging, interactive, inquiry-based format both on and off-site
  • Assist Coordinators with assessment, enhancement and evaluation to improve educational tour, programs and event content
  • When needed, greet Museum program participants and complete the registration process
  • Model positive, educational, creative and respectful interactions with children and their caregivers
  • Adapt tour and program content and delivery for groups with special needs
  • Monitor groups’ activities to ensure compliance with Museum contracts and safety practices
  • Assist Coordinators with assessment, enhancement and evaluation to improve educational programs and events

Administration:

  • Participate in regular meetings with Coordinators and Guest Experience Manager to analyze, evaluate and improve administrative procedures to streamline processes and create efficiencies
  • Participate in relevant trainings and meetings

Business Operations:

  • Assist the Guest Experience Lead and/or Program Associate obtain and record daily attendance numbers for general admission, programs, events, rentals, etc. Work with Business Operations to ensure proper and timely documentation
  • Ensure that cash handling, transaction and record keeping procedures are followed

Minimum Qualifications:

  • BA/BS in education, science, communications or a natural history-related field preferred
  • College juniors or seniors working towards a degree considered
  • Customer service experience with a point of sale system, preferably in a museum setting
  • Knowledge of or interest in natural history, science and/or museums
  • Excellent communication skills, including ability to relate to different age groups and educational levels
  • Ability to stand and/or walk 75% – 80% of each work shift
  • Ability to lift and move objects weighing up to 20 lbs.
  • First aid, CPR and AED certified or willingness to become certified

Schedule:

  • This is a part-time position with variable hours based on Education/Public Programming and Guest Experience needs. Includes overnights, weekend and holiday hours.

Qualified candidates are invited to email their cover letter and resume to treed@delmnh.org, fax them to the attention of Terri Reed at 302-658-2610, or submit them to Delaware Museum of Natural History, ATTN: Human Resources, P.O. Box 3937, Wilmington, Delaware 19807.  EOE