Employment Opportunities

Current employment openings are listed on this page when positions are available. We also offer unpaid internship opportunities, and volunteer opportunities.

We are currently hiring a Scout & Camp Coordinator and a  part-time Guest Experience Associate.

Scout & Camp Coordinator

Reports to: Public Engagement Manager

FLSA status: Exempt

Salary:  $35,568

Summary:

  • Under the guidance of the Public Engagement Manager, the Scout & Camp Coordinator designs, develops, facilitates, implements and evaluates the Museum’s camp and scout programs (including overnights).

Essential Functions:

  • Analyze, design, develop, implement and evaluate programs including, but not limited to, scouts, camps, overnights and the annual camp fair to ensure that they meet compliance requirements (when applicable), the Museum’s mission and vision, and the needs of the Museum’s target audiences
  • Lead tours and outreaches, as needed
  • Under the guidance of the Public Engagement Manager, cultivate and nurture relationships with scout and camp organizations to determine program analysis, design, development, implementation and evaluation and to expand Museum audiences
  • Work with the Director of Public Programming and Public Engagement Manager to develop and manage the annual budget for scout and camp programs
  • Acting as the primary contact, schedule scout and camp programs and obtain all applicable registration information
  • Work with the Program Associate to administer registration of scout and camp programs

Secondary Functions:

  • Assist with the care and handling of the Museum’s live animal collection
  • Work with the Exhibits Director to provide educational content for permanent and temporary exhibits
  • Work with the Public Engagement Manager and Communications Director to design and implement scout and camp marketing plans
  • Assist the Director of Human Resources and Public Engagement Manager with the interview, selection, orientation and training of paid and unpaid scout and camp positions
  • In conjunction with the Public Engagement Manager provide unpaid camp interns with educational opportunities, assist with projects/goal setting and evaluate progress and end-of-program evaluation

Additional Functions:

  • Assist the Special Event & Program Coordinator and the Gallery Learning Experience Coordinator in planning and implementing special programs and events, including the supervision of volunteers
  • Collaborate with the Director of Development and Director of Public Programming to assist with grant applications/proposals to fund programs

Minimum Qualifications:

  • Bachelor’s degree in education, science or a natural history related field
  • Minimum of two years education experience
  • One year of experience developing, implementing and managing a camp program and camp staff
  • Knowledge of natural history
  • Demonstrated experience with the ADDIE model
  • Excellent communication skills
  • Proficient in the use of Microsoft Office suite applications

Schedule:

  • This is a full-time position defined by DMNH as 37.5 work hours per week, exclusive of a 30-minute unpaid lunch period. The schedule for this position is determined by the workload and varies to accommodate daytime (including camp before and after care), evening, overnight, and weekend special events, programming and projects.

Other Functions:

  • This job description is not designed to cover all functions, duties, activities or responsibilities that are required. Functions, duties, activities and responsibilities may change at any time with or without notice.

Qualified candidates are invited to email their cover letter and resume to treed@delmnh.org, fax to the attention of Terri Reed at 302-658-2610, or submit to Delaware Museum of Natural History, ATTN: Human Resources, P.O. Box 3937, Wilmington, Delaware 19807.  Deadline for submission is Friday February 14, 2020. EOE

Guest Experience Associate

Probationary Rate:  $10.00/hour

Training complete rate: $12.00/hour

Reports to: Guest Experience Manager

FLSA status:  Hourly/Non-exempt

Summary:

  • Under the supervision of the Guest Experience Manager, the Guest Experience Associate assists with the day-to-day operation of the Guest Experience Department and leads a variety of educational, science-based programs for group tours.

Essential Functions

Guest Experience Operations:

  • Uphold the highest quality of customer service to enhance the overall visitor experience by greeting and orienting visitors, processing admissions, education, driving membership and Museum Store sales, as well as any other customer service focused initiative
  • Be conversant in the Museum’s mission, exhibits, programs and events to enhance the visitor experience
  • Execute opportunities to share information with visitors including providing impromptu tours, pop-up science programs, and other informal education initiatives
  • Assist with the logistics of programs and compliance with safety practices when needed
  • Proficient knowledge of the point of sale system
  • Responsible for regular walk-throughs to ensure public areas, including outside patio and picnic areas, are safe, presentable, functioning, and welcoming to visitors and resolve issues
  • As needed complete incident reports for visitor or staff injury or illness and/or contact emergency services
  • Assist with Museum’s guest reception. All appointments, telephone calls, deliveries are to be delegated correctly, respectfully and timely

Education/Public Programming:

  • Support Education by leading educational, science-based programs and tours in an engaging, interactive, inquiry-based format both on and off-site
  • Assist Coordinators with assessment, enhancement and evaluation to improve educational tour, programs and event content
  • When needed, greet Museum program participants and complete the registration process
  • Model positive, educational, creative and respectful interactions with children and their caregivers
  • Adapt tour and program content and delivery for groups with special needs
  • Monitor groups’ activities to ensure compliance with Museum contracts and safety practices
  • Assist Coordinators with assessment, enhancement and evaluation to improve educational programs and events

Administration:

  • Participate in regular meetings with Coordinators and Guest Experience Manager to analyze, evaluate and improve administrative procedures to streamline processes and create efficiencies
  • Participate in relevant trainings and meetings

Business Operations:

  • Assist the Guest Experience Lead and/or Program Associate obtain and record daily attendance numbers for general admission, programs, events, rentals, etc. Work with Business Operations to ensure proper and timely documentation
  • Ensure that cash handling, transaction and record keeping procedures are followed

Minimum Qualifications:

  • BA/BS in education, science, communications or a natural history-related field preferred
  • College juniors or seniors working towards a degree considered
  • Customer service experience with a point of sale system, preferably in a museum setting
  • Knowledge of or interest in natural history, science and/or museums
  • Excellent communication skills, including ability to relate to different age groups and educational levels
  • Ability to stand and/or walk 75% – 80% of each work shift
  • Ability to lift and move objects weighing up to 20 lbs.
  • First aid, CPR and AED certified or willingness to become certified

Schedule:

  • This is a part-time position with variable hours based on Education/Public Programming and Guest Experience needs. Includes overnights, weekend and holiday hours.

Qualified candidates are invited to email their cover letter and resume to treed@delmnh.org, fax them to the attention of Terri Reed at 302-658-2610, or submit them to Delaware Museum of Natural History, ATTN: Human Resources, P.O. Box 3937, Wilmington, Delaware 19807.  EOE